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AIRPORT OPERATIONS MANAGEMENT

Module/Subject Name

AOFC 110      Airport Familiarization

Description

It is unlikely that students who are recent high school graduates will have much of an idea of what goes on “behind the scenes” in an airport. It may be that some students have never flown, in which case departures and arrivals may be a mystery. The Airport Familiarization module aims to provide the students with an experience which will leave them with a good idea of the physical scale, functional scope and layout of an airport. The intention is to motivate the student and allow him/her to put further studies into context and be able to visualize the environment in which operational activities occur. Students will be required to produce a report describing their experience.

Module/Subject Name

AOFC 120Air Transport Fundamentals

Description

This module presents an overview of the air transport industry. The focus is on gaining an understanding of the role played by international organizations and functional entities such as the International Civil Aviation Organization (ICAO), the International, Air Transport Association (IATA), national Civil Aviation Authorities (CAA), airlines, airports and Air Navigation Service (ANS) providers. Current trends and issues in civil aviation, such as aviation safety and security, law and new technology are also considered. On completion students will be well placed to study the operation of airlines and airports.

Module/Subject Name

AOFC 130 Introduction to the Airline Industry

Description

While there are many forms of aviation activity such as military, private, training, etc., the primary business entity of the Air Transport industry is the Airline. In this module you will study the history, scale and the multiple operational and business functions of the airline industry. In doing so, we will consider airline organizational structure and personnel, a basic airline business model, airline fleets, airline manufacturers and vendors and the role of government and industry agencies.  We will also look at the secondary players in the air transport industry such as charter and air taxi organizations. A thorough understanding of the material covered will leave students well placed to put further, more detailed, studies of airline functions and operations into context.

Module/Subject Name

AOFC 140      Airport Operations

Description

The module builds around a study of a large international airport. By considering how such an entity functions the student is introduced to a range of activities, such as flying, air traffic control and maintenance, which are explored in depth in other QAC programs. In addition, the multifarious activities found at an airport are discussed in order to highlight how various services interact and support one another with all contributing to the primary aim of an airport which is to make air transport possible. The issues and challenges facing airports in the future are also considered.

Module/Subject Name

AOFC 150 Fundamental of Aeronautics

Description

This introductory module provides airport operations staff with a basic knowledge of aircraft and the facilities which allow the safe use of a crowded airspace.  The module deals with the basic principles of flight, types of aircraft, the function of aircraft systems, cabin and hold layouts, air navigation and meteorology services and ground manoeuvring. A brief overview of ICAO and IATA coding and SITA/AFTN messaging is also given.

Module/Subject Name

AOFC 160 Occupational Health and Safety

Description

This introductory module on occupational health and safety provides essential safety information for employees working in an aviation environment. Regulatory requirements are considered including: fire safety, emergency preparedness and government worker legislation. Instruction is also provided in basic fire containment and first aid first aid.

Module/Subject Name

AOCC 200     Airport Ramp Services

Description

When an air transport aircraft lands, taxies and parks it is normally parked on a part of the airport called the ramp where it waits until it takes on a new passenger and/or cargo load before departing.  While parked, it will need to be serviced prior to taxiing and taking off. Hence, during the period it is parked Airport Ramp Services will be performed, these services being described and explained in this module. The services include marshaling, unloading and loading, replenishing, cleaning, catering, de-icing, communicating with others and push back. Such services are performed in a hazardous environment so dangerous goods, safety and security issues will be addressed.

Module/Subject Name

AOCC 205     Introduction to Air Cargo

Description

The transportation of cargo by air accounts for a significant percentage of the total cargo transported worldwide. It also contributes revenue to many airlines and, indeed, some carriers focus completely or primarily on cargo. It follows that airports must have extensive cargo handling facilities. This module introduces students to this important aspect of the air transport industry. The topics studied include cargo terms and expressions, the role of freight forwarders and airline cargo units, an overview of general air cargo industry regulations, basic cargo procedures, conditions of carriage and carrier’s liability, the form and purpose of cargo documentation, an introduction to cargo rates, an overview of dangerous goods regulations and future trends in air cargo.

Module/Subject Name

AOCC 210     Passenger Ground Services

Description

The air passenger experience commences with making a reservation and purchasing a ticket. A brief overview of this process in presented in this module. The main focus, however, is on the passenger’s experience as he or she proceeds from arrival at the airport to boarding an aircraft Disembarkation and baggage collection is dealt with briefly. The topics studied include an overview or airline and airport passenger services operations, check in procedures, baggage services, gate procedures, passengers with special needs, security and safety issues and the use of IATA manuals related to passenger services. Customer service is a key part of passenger services and, given its importance, it is covered in depth in a separate module, AOCC221, which is devoted to this module.

Module/Subject Name

AOCC 215     Aviation Security Awareness

Description

The first recorded hijack of an aircraft took place in Peru in 1931. Since then hijacks and airport attacks have occurred on far too many occasions. Airport security systems are put in place to minimise the number of such high profile events which are predominantly perpetrated for political purposes (terrorism) but may be for gain through some form of ransom demand. Failures in security systems lead to fatalities, life changing injuries and have a significant economic impact. This module provides an introduction to the threats and counter measures involved and delivers essential knowledge and understanding relating to this key issue in air transportation. Several case studies are considered.

Module/Subject Name

AOCC 220     The Nature and Impact of Human Factors

Description

This module examines the factors that influence human performance and applies these to an airport operations environment. The focus of the module is on the nature and impact of individual behavior and responses. Topics covered include incidents attributable to human factors, human factors models, human performance and limitations, social psychology, the physical environment, tasks, communication and human error.

Module/Subject Name

AOCC 221 Customer Services

Description

Air Transport is a service industry. It does not make anything; it exists simply to transport people and goods from one place to another on a global scale. Any player in this industry has to satisfy customers in order to survive. To grow and prosper it needs to exceed expectations and provide the customer with a better service than its main competitors. The challenge is that the service offered, while simple in principle, is complex in delivery. A further challenge is provided by the wide variety of customers who not only demonstrate the full range of personality traits but also come from different cultural backgrounds with widely varying economic status and service expectations. This module deals with these issues.

Module/Subject Name

AOCC 225     Management Fundamentals

Description

This module is an introduction to management. It provides essential insights into the art of management for those aspiring to become line managers and supervisors before moving on to senior positions. Topics covered include the role of a manager, leadership, planning, organizing, basic management tools, team building with a shared vision, communication, assigning tasks and roles, clarifying expectations, managing day to day performance and duty of care.

Module/Subject Name

AOCC 230 Aviation Law

Description

This module will enable you to acquire a general understanding of aviation law and its application. Topics covered include the international and national regulatory framework, regulation and certification of airports and airlines, overview of ICAO Annex 14, air services and cooperative agreements, liability and cargo law conventions.

Module/Subject Name

AOCC 235     Quality Assurance Systems

Description

A Quality Management System (QMS) provides a framework for organizational performance which is compliant with regulations and company policy and procedures. From a legal point of view this is the priority for a QMS but a well designed and implemented system can and should drive an organization to greater efficiency and effectiveness and improved customer satisfaction. All employees must be familiar with the QMS implemented by the organization they work for with management staff having a particular responsibility to ensure that the system is complied with by themselves and those who report to them. Topics covered include an overview of a QMS, the role of a Quality manager and Quality Auditors, systems audits, occurrence and incident management, corrective and preventative action, document control, training and competence, analysis and improvement and the scope of ISAGO.

Module/Subject Name

AOCC 240     Introduction to Accounting and Finance

Description

All units within an organization incur costs. Some units contribute directly to revenue generation while others support revenue generating units. All units must budget. It follows that, although the organization Finance and Accounting Manager may have overall responsibility all managers contribute to cost control, revenue generating and budgeting. In order for managers to effectively discharge their finance and accounting responsibilities they must understand basic financial accounting terms and concepts and be able to read and create financial statements. To meet this need topics covered in this course include balance sheets, cash flow statements, financial ratios, income statements, budgeting and forecasting.

Module/Subject Name

AOCC 299     Internship Phase I (4 weeks)

Description

This module is the first phase of an internship of ten weeks total duration. It is offered after study of a variety of airport operations which provide a knowledge base for a fruitful and practical, on-the-job experience giving students the opportunity to integrate theory with the "real world". This module involves participation in typical tasks under strict supervision and critical observation. The student is required to keep a log of all work carried out such work being certified by host organization supervisors and assessed by QAC Assessors. Success in this module means being able to demonstrate technical understanding, an ability to communicate with others, contribution to team efforts, retrieval and use of data and, in general, performance as an individual in a manner which receives respect of colleagues and supervisors. The level of performance expected is commensurate with the knowledge base acquired at this point in the program.

Module/Subject Name

AOAC 300     Security Management Systems

Description

This module covers operational aviation security (AVSEC), providing a detailed view of the latest security issues, threats, and technological developments and considering the measures that may be taken to counter threats within a comprehensive and effective security management system (SeMS). Topics covered include current threats and risks, legislative aspects of aviation security, ICAO Annex 17, the structure and components of a SeMS, IATA Operational Safety Audit (IOSA) requirements, security threat assessment, risk management, contingency planning, control of access, screening of passengers and baggage and impact on customer service.

Module/Subject Name

AOAC 310     Safety Management Systems

Description

A systematic Safety Management Systems (SMS) approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. This module considers the principle features of an SMS and its implementation as laid down in ICAO Document 9859 Safety Management Manual and soon to be published in ICAO Annex 19. Topics include SMS definition and the 4 pillars, SMS components and elements, SMS gap analysis and action plan tools, SMS implementation, hazard identification, risk management, investigating and auditing, documenting and gathering data.

Module/Subject Name

AOAC 320 Airport Crisis Management

Description

This module helps you to set up a coordinated response between the aircraft operator, airport authorities, ground service providers and emergency response agencies whenever a crisis arises due to a variety of causes including terrorism, aircraft accidents and extreme weather. Topics include airport emergency situations, regulatory requirements, emergency plan content and format, coordinating emergency planning, emergency centers, family assistance programs, family support centres, informal press briefings and social media management and response.

Module/Subject Name

AOAC 330 Airport Ground Operations Management

Description

This module provides the essential knowledge required by operations officers at the control centers of ground service providers and self-handling airlines. The aim is to safely perform quick turnarounds and minimize delays so minimizing costs and, above all, reinforcing customer satisfaction. Topics covered include duties of a Station Manager, service level agreements, standard messaging, slot requests, aircraft and airport characteristics, airport and aircraft codes, ground service equipment, ULD and baggage handling, weight and balance principles, turn around operations and coordination, security awareness and emergency response procedures.

Module/Subject Name

AOAC 340     Airport Terminal Planning and Operations Management

Description

Anticipated increase in passenger traffic is expected to give rise to an unprecedented need to reconcile security procedures with passenger flow. In alignment with IATA’s Passenger Facilitation Program, this module focuses on the crucial areas of airport access control, security regulations, and terminal and perimeter security with the aim to provide a secure, seamless and efficient “end-to-end” passenger experience. A key element is airport terminal planning and design hence forecasting, capacity/ demand analysis, terminal envelope geometry, terminal operations support systems and the ''Simplify Passenger Travel - SPT'' concept are considered.

Module/Subject Name

AOAC 350 An Introduction to Airport Commercial Management

Description

Airports are commercial entities. This should, but often does not, apply even if the airport is government owned. If the organisation is private it must make a profit to continue its existence; if state owned it should minimise the cost to the taxpayer by operating as if it were a commercial private venture. This module looks at some fundamental issues that need to be addressed by managers with specific responsibility for ensuring commercial success. Topics covered include: airport economics, market analysis, revenue opportunities and demand, determining competitive position, pricing, marketing, sales, concession and retail planning, cost containment and commercial performance measurement.

Module/Subject Name

AOAC 399 Internship Phase I (6 weeks)

Description

This is the capstone module. After completion of all the other modules in the complete program, an extended period of on-the-job training is spent within an airport operations environment. This module involves hands on participation in typical tasks under strict supervision and critical observation. The student is required to keep a log of all work carried out such work being certified by supervisors and assessed by QAC Assessors and to submit a final report detailing his or her experiences and increased appreciation and understanding of the challenges of airport operations management. Success in this module means being able to demonstrate technical understanding, an ability to communicate with others, contribution to team efforts, retrieval and use of data and, in general, performance as an individual in a manner which receives respect of colleagues and supervisors.

 

 
Degree Details
NationalityAll Nationalities
Year of Entry 2013-2014
Duration2 years
GraduationQAC Diploma & IATA Diploma
DepartmentAirport Operations Management
FeesUSD 44,000

Requirements
  • IELTS
  • ICDL
  • Mathematics
  • Higher Secondary–Arts/Commerce
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Contact Details
     Department : Airport Operations  Management
      Call+974 44408869
      E-mailadmission@qac.edu.qa
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